Frequently Asked Questions

Shipping

1. What is the shipping charge for orders?
A flat shipping charge of ₹49 is applicable to all orders.

2. When will my order be shipped?
Your order will be shipped promptly, and the delivery time is usually 5–7 business days, depending on your location.

3. Do you ship internationally?
Currently, we only deliver across India. For international shipping inquiries, please contact our customer support team.

4. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to monitor your shipment.

Delivery

1. How long will it take to receive my order?
The delivery time is usually 5–7 business days, depending on your location. Delivery times may vary due to external factors such as holidays or weather conditions.

2. Can I change my delivery address after placing an order?
To ensure timely delivery, please double-check your shipping address before confirming your order. If you need to change the address, contact us immediately, and we will try to accommodate your request if the order hasn’t been shipped yet.

3. What should I do if my order is delayed?
If your order is delayed, please contact us, and we’ll assist you in tracking your order and providing an update.

Payment Method

1. What payment methods do you accept?
We accept payments through credit cards, debit cards, net banking, UPI, and popular digital wallets.

2. Is my payment secure?
Yes, all payments are processed securely using trusted and encrypted payment gateways to ensure your data is protected.

Return Policy

1. Do you have a return policy?
Yes, we offer returns on most products within 30 days of receiving your order. The item must be in its original condition and packaging.

2. How do I return an item?
To initiate a return, please contact our customer support team at sales@trendyphotogifts.com within 30 days of receiving your order. We’ll provide you with return instructions.

3. How is my refund processed?
Once your returned item is received and inspected, we will process your refund. The refund will be credited to the original payment method within 7 business days.

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